WHO ARE WE?
Online Counselling is a free and friendly service for young people in Croydon, Sutton and Merton.
WHAT DO WE DO?
- We provide a safe online space to help you talk about difficult things that you might be facing in your life. We'll allocate you a trained counsellor who will listen and support you, without judgement.
- We offer remote counselling support, easily accessed from your own computer, laptop or phone.
There are different ways you can access online counselling:
- Weekly messages - write to your counsellor at a time the suits you, your counsellor replies weekly
- Live chat sessions - typed chat with your counsellor at a fixed time each week
- Video or phone sessions - connect via our secure platform to talk with your counsellor at a fixed time each week
WHAT DO WE BELIEVE?
Sometimes it can be really hard to ask for help. Perhaps you are finding it hard to cope at the moment. Life might feel difficult or overwhelming. You may have lost your confidence or stopped enjoying the things you used to. Perhaps you’ve reached the stage where you feel like you need help, but you’re not sure what to do next...
You might feel like counselling is an option, but find the thought of sitting in a room with a counsellor feels a bit daunting. Or perhaps you’re finding that practical things are stopping you, like finding time to make an appointment, trouble arranging childcare or physical issues which make it hard to get out and about.
That’s where online counselling comes in. We believe in giving you a choice about what kind of support you receive, so that you can get things off your chest in your own time, on your own terms.
GETTING REGISTERED:
If you are a young person aged between 11 and 26 from Croydon, Sutton or Merton, then the online counselling service is here to provide you with online counselling to help you through tough times.
There are two ways to request an online counsellor:
If you are not already registered for our online support services, complete our online registration form. This form will ask you a few questions about yourself as well as ask you to tell us a little bit about why you want to talk to an online counsellor. (All of this information is subject to our data policy and will be kept private and confidential.)
If you are already a registered user who has been using the online workshops service, or you have already completed some online counselling, you can request a counsellor using your existing account. Simply go to our homepage and select ‘I want to talk to a counsellor’.
GETTING STARTED:
Once you have completed your registration form or requested an online counsellor, please look out for a text from us telling you that we've received your request.
A member of the online counselling team will respond with an introductory message within 72 hours. This will include some information about the service and what happens next. All communication with us happens via this site, and to view all messages from us you will need to log in and look at your "My Counselling" section of your "My Page" profile.
YOUR FIRST APPOINTMENT
To start with, if you have not had counselling with us before, you may be offered an appointment to chat with a member of our team by phone or live chat. This initial appointment is a chance for you to find out more about online counselling and make sure it is right for you.
To read a bit more about this, please look at Our Counselling Agreement. This will give you an idea about what to expect, and the difference between ‘Live Chat’ and ‘Messaging’.
Once you have let us know what kind of counselling you would like, and agreed to the counselling agreement, you will be ready to be allocated a counsellor. This can sometimes take a few weeks, particularly if you want sessions at a specific time.
'MEETING' YOUR COUNSELLOR:
The next message you will then receive is your first message from your allocated online counsellor. In their first message, your counsellor will want to get to know you a bit better and what you're hoping to use counselling to talk about.
If you have any questions, your counsellor will be happy to go through these with you – it’s really important to us that everything feels clear, so that you can get on with your sessions. That way you and your counsellor can begin to explore some of the things that are going on in your life and begin to think about what will be the best way forward for you.
TROUBLE USING THE WEBSITE?
Sometimes things can go wrong, for example you might forget your username or password or you might not be able to find something you are looking for. Have a look in our FAQs section to see if you can find the answers there.
If you’re still stuck, click on the ‘I need help on the site’ button on the homepage and tell us what help you need. Our aim is to get back to you within 72 hours and point you in the right direction.
KEEPING THINGS PRIVATE AND CONFIDENTIAL
If you are thinking about talking to a counsellor, whether online or face to face, one of the most important things you’ll probably want to know is whether what you say will be kept private and confidential.
At Off The Record, what you tell us is kept private within Off The Record, in line with our Confidentiality Policy. This means that your online counsellor will not tell others outside of Off The Record what you talk about together.
However, there are a few exceptions to this, which you will find detailed in the Confidentiality Policy. Your counsellor may also discuss their work anonymously with a supervisor, who makes sure that the counsellor is working effectively (in line with BACP Guidelines).
