What is Online Counselling?


Online Counselling is a free and friendly service for young people in Croydon, Sutton or Merton.


  • Provide a safe online space to help you talk about difficult things that you might be facing in your life. We'll allocate you a trained counsellor who will listen and support you, without judgement.

  • We offer remote counselling support, easily accessed from your own computer, laptop or phone.

There are different ways you can access online counselling:

  • Weekly messages - write to your counsellor at a time the suits you, your counsellor replies weekly
  • Live chat sessions - typed chat with your counsellor at a fixed time each week
  • Video or phone sessions - connect via our secure platform to talk with your counsellor at a fixed time each week


Sometimes it can be really hard to ask for help. Perhaps you are finding it hard to cope at the moment? Life might feel difficult or overwhelming? You may have lost your confidence or stopped enjoying the things you used to? Perhaps you’ve reached the stage where you feel like you need help, but you’re not sure what to do next...

You might feel like counselling is an option, but find the thought of sitting in a room with a counsellor feels a bit daunting? Or perhaps you’re finding that practical things are stopping you, like finding time to make an appointment, trouble arranging childcare or physical issues which make it hard to get out and about.

That’s where online counselling comes in. We believe in giving you a choice about what kind of support you receive, so that you can get things off your chest in your own time, on your own terms.